Warranty & Our Policy

The products will be under warranty for a period of 12 months from the date of installation.
In this period all the products supplied will be covered under comprehensive warranty inclusive of all the parts of the system / equipment against any manufacturing / design defects.

Warranty Period: All the Products supplied by ACL will have comprehensive warranty for a period of One Year against any Design / Manufacturing defects which ever is relevant as per the supply of the Product .

Maintenance: Depending on complexity & Usage of the Systems supplied by ACL, a Scheduled Maintenance check will be carried out periodically at a mutually agreed frequency

Break Downs : Apart from the periodic checks at a predetermined schedule, ACL will respond to the break down calls within a typical response time of two days to ten days, depending on proximity of the Customers

Replacement : ACL may decide to repair or replace the Product / Part at its option.The comprehensive warranty covers the upgradation of Library Functions, wherever Library functions are supplied initially

Repair : Any repairs / replacements needed as a result of errors in operation or abuse of available facilities provided in the product at Customers End, are not covered under Warranty. However, the required rectification will be carried out Free of charge by ACL excluding replacement of parts, if the item is under warranty. The replaced Parts will be charged at actuals

Disclaimer: ACL disclaims any warranty for any particular application other than intended application and is not responsible for any consequential damages.

Annual Maintenance Contract

01

ACL will take up Annual Maintenance Contract for their products, which are out of warranty period after inspection of the Product for satisfactory functioning.

02

In case the system is not functioning as required, then AMC can not be taken-up by ACL till it is rectified.

03

AMC is available @ 15% of the Price at which that Product was sold to the Customers in the first year immediately after expiry of warranty period.

04

The above rate of AMC will be revised for each of the Extra years of Contract period based on the condition and previous maintenance history of the System / Product, at the end of each year of the Contract

05

The Contract will cover all the aspects of Preventive Maintenance and Breakdown Maintenance of the Product inclusive of repairs / replacements of the Parts for a period of 12 Months.

06

Customer has to pay initially 50% of the Contract value at the time of beginning of the Contract. The Contract period starts from the date of initial payment. Balance 50% of the Contract value should be paid at the End of Six Months of the Contract.

07

Depending on Complexity & Usage of the System / Product supplied by ACL, a scheduled Preventive Maintenance check will be carried out at the beginning of the Contract, at the beginning of Seventh Month & at the End of the Contract.

08

Apart from the scheduled Preventive Maintenance checks, ACL will respond to the break down calls within a typical response time of two days to ten days, depending on proximity of the Customers. ACL may decide to repair / replace the Product / Part at its option.
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ACL will consider changes in the above Terms & Conditions of
AMC on Case to Case basis